Privacy policy

This notice explains how Basathaly handles information when you browse, create an account, teach, or learn on the platform.

Last updated: 29 October 2026

Your account

We use your email address, name and profile information to create and manage your account, identify you to your teaching workspace, and send account or service messages. Clerk handles authentication, passwords and sign-in security. Teachers and academy owners provide a contact phone number during account setup. It is visible only to the account holder and platform administrators. You can change it in Account settings. It is not used for sign-in and is erased when the account is deleted.

Teaching and learning information

We store the information you provide through the platform, including course content, uploaded files, enrollments, learning progress, assessment answers and messages. If you use a live class, it may also include attendance, shared board content and a recording when the host enables recording. We use this information to deliver the features you choose and manage access to courses.

AI authoring features

If you choose an AI authoring feature, we send the instructions and source text you provide to the configured AI provider to generate your course or lesson draft. That provider processes the request under its own data policies. AI is optional; ordinary course creation does not require sending your content to an AI provider.

Signing in with Google

Google sign-in is optional. When you choose it, Google shares your basic profile and email with Clerk so we can identify you and create or sign you into your Basathaly account. This connection requests only OpenID, profile and email permissions. It does not request access to Gmail, Google Drive, your contacts or your calendar. We use the information for your account and sign-in, not advertising.

Service providers

We use Clerk for authentication, Google Cloud for application hosting, Neon for database storage and Cloudflare for domain and network services. Files and live features may use configured storage and classroom providers, including Cloudflare R2, MEGA and LiveKit. These providers process the information needed to operate their services. Processing may take place outside your country.

Cookies and technical information

Essential cookies and browser storage keep you signed in and remember settings such as your language. Our infrastructure and authentication providers also process technical information, such as IP addresses, browser details and security or error logs, to operate the service, diagnose problems and prevent abuse.

Optional usage analytics

We use PostHog EU to understand navigation, interactions, errors and request performance, and to replay sessions. An opaque account identifier links activity across signed-in visits. Recordings can include visible page text and ordinary form entries. Email addresses, passwords, verification codes and payment-card fields are masked before recording. Authentication tokens, network bodies, uploaded media, marked private areas, admin pages and live-class media remain excluded. Analytics and session recordings are enabled by default. Existing opt-outs remain respected. You can turn them off in Privacy preferences in your account menu or the public footer. Turning analytics off stops future collection; previously collected data follows our retention and deletion process. Account deletion does not yet automatically erase PostHog data; our staff handle linked analytics deletion manually.

Advertising measurement

We use Meta Pixel on our public landing pages and teacher workspace onboarding to measure visits and completed teacher setup from our ads. Meta receives browser and device information, IP address, cookie identifiers, the page URL and referrer, and these events. We do not send names, email addresses, phone numbers, form values or course content as event data, and automatic matching and automatic event collection are disabled. The pixel is not loaded on sign-in forms, student learning, course editors, admin or live-class pages. Advertising measurement follows your Privacy preferences and stops when you turn optional analytics off; browser Do Not Track is also respected. Meta may use the information under its own privacy policy.

Public course pages show the information a teacher publishes. Course staff can see the student and learning information required to manage their courses. Messages and live-class contributions are visible to the people who can access that activity. We share information with our service providers to run the platform, and may disclose information when required by law. We do not sell your personal information.

Keeping and deleting information

We retain information while it is needed to provide your account, courses and learning records, and to address security, disputes or legal obligations. You can request access, correction or deletion by contacting us. We may need to verify the request and retain records that are required for those purposes; backups may remain until their retention period ends.

Questions or privacy requests

Contact Basathaly at hello@basathaly.com